Sisters of St. Joseph is a nonprofit, mission-driven organization based in Brentwood, New York. For over a century, they have served the vulnerable and marginalized communities of Long Island through a wide range of social, educational, and humanitarian programs.
Their work spans multiple initiatives, including sustainability and environmental justice, immigration support, refugee resettlement, education, social services, and community outreach. Rooted in values of service, equity, and compassion, their mission is to respond to real community needs and create lasting positive impact for those most in need.
Role Overview:
In this role, I managed and improved the organization’s multisite ecosystem end-to-end. I worked with WordPress, where I was responsible for SEO optimization, image management (formatting, compression, and performance optimization), and ensuring the website remained fast, accessible, and user-friendly. I designed new pages and websites, improved existing ones, and continuously tested the site for usability and accessibility, refining content to make it clearer and more approachable for diverse audiences.
I used Google Analytics to track page views and user behavior, identify problem areas, and guide ongoing improvements. Using Blackbaud’s page builder, I added new site components and resolved backend CMS issues related to dynamic data, including posts, categories, and content structure. For more complex challenges, I worked directly with Blackbaud technical support.
On the CRM side, I supported enterprise-level fundraising operations using Blackbaud Raiser’s Edge. This included creating and testing donation forms, ensuring fundraising campaigns functioned correctly, and troubleshooting CRM-related issues. I also resolved email campaign usability and layout problems using Constant Contact.
In parallel, I conducted UX/UI design and UX research, collaborating closely with multiple departments to understand their missions and translate their needs into effective digital solutions. I also communicated in Spanish with non–native English-speaking students to better understand their experiences and improve the usability of Sisters of St. Joseph’s digital products for a broader, more inclusive audience.
Work Highlights:
One of the projects I had a chance to complete:
Long Island Immigration Clinic Website:
Led end-to-end redesign, including research, brainstorming, and development of a new information architecture.
Collaborated closely with the Program Director throughout the process.
Built 14 pages, ensuring they were as responsive as possible within the technical constraints of the platform.
Requested and curated higher-quality visual assets to elevate the site’s presentation.
Implemented a language switcher to support multilingual users.
Enhanced UI design, usability, and accessibility to better serve vulnerable communities.
Improved overall content clarity and navigation to support legal service seekers.
Work Highlights:
One of the projects I had a chance to complete:
CSJ Legacy Fund Website:
Designed and structured a brand-new website from the ground up.
Defined site architecture, improved copy, and delivered a cohesive UI design.
Built 12 pages, ensuring they were as responsive as possible within the technical constraints of the platform.
Worked in close collaboration with the Program Director to align the site with the grant applicants' goals.
Actively participated in testing the Legacy Fund’s submission software (Submittable).
Attended training and discovery meetings, documented workflows, identified bugs, and helped prepare the platform for seamless integration with the final website.
Due to an NDA, I’m unable to share a link to this project as it has not yet officially launched.
Work Highlights:
One of the projects I had a chance to complete:
The Spirit Alive Institute Website:
Designed and structured a brand-new website from the ground up.
Defined the site architecture, refined copy, and delivered a cohesive UI design.
Built 15 pages, ensuring they were as responsive as possible within the technical constraints of the platform.
Collaborated closely with the Program Director and a third-party agency to align the website with marketing and advertising needs for webinars and mini-courses.
Prepared, troubleshot, and resolved CRM issues in Blackbaud to ensure smooth course registrations and an intuitive donation experience.
Cross-Department Communication & Collaboration
A key part of my work at Sisters of St. Joseph was clear, empathetic communication across many departments, ministries, and stakeholders. I worked closely with program leaders, staff, and Sisters to understand their needs and translate complex technical concepts into clear, accessible language - reducing confusion and friction while building trust. Regular participation in meetings, cross-department collaborations, and community gatherings was essential to staying aligned with each program’s mission and ensuring that digital solutions truly supported their work.
